Alternative Services Concepts, LLC: Quality and Professional Standards

 

Quality and Professional Standards

liability claims management service, workers compensation claims

ASC's Quality and Professional Standards Unit is responsible for the design and implementation of service standards to maintain high quality service and ensure claims move smoothly toward resolution.

liability claims management service, property and casualty

Each client’s specific needs are unique. Our service standards require a basic level of service for all clients. Our basic service level generally far exceeds our clients’ requirements. We supplement these basic standards with additional specifications to ensure the accomplishment of each client’s risk management goals.

liability claims management service, property and casualty

Quality control specialists, with an average of 23 years of industry experience, closely monitor the claims process, working to improve overall quality of service and ensure a consistent approach to claims handling throughout ASC. These specialists monitor local offices and work with management to facilitate the delivery of quality claims service. Critical functions include: workers compensation claims

liability claims management service, wc claims management service

  • Physically auditing each office on an annual basis
  • Monitoring reports
  • Providing support and assistance with unusual claims
  • Conducting regular training programs for all personnel

liability claims management service, work comp claims management

ASC benchmarks our performance using our clients’ Standard Industrial Classification (SIC) codes. Benchmarking standards are presented by our account managers during annual client stewardship meetings. workers compensation claims management service florida,

workers compensation claims management, liability claims service

Processes are in place within ASC to ensure conformity with established procedures. Claims supervisors regularly review procedures for adherence to account guidelines. Reports that verify compliance with client stipulations are available for select automated activities. Additionally, claim files are subject to periodic audit by quality and professional standards personnel and clients.

work comp service

Compliance with outlined specifications can be incorporated into formal performance standards and guarantees.

work comp services

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