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April,
2007
Effective Independent Claims Audit
Reprinted by permission of The
Self-Insurer and The
Self-Insurer Publishing Corp. as it appeared in the May,
2007 Edition.
Every year claim adjusters are trusted with managing hundreds
of thousands of dollars for the clients they serve. Moreover,
their decisions can influence the recovery and outcomes of
many injured claimants based on the knowledge and resources
that they introduce and utilize throughout the adjusting
process. Given the dollars at stake and the people whose
lives are on the line, many organizations are turning to
independent claim audits as a means of measuring the effectiveness
of claims adjusting performance.
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