Claims
Management Approach
At ASC, we define our role as one of managing
our clients’ money. We draw on our professional staff’s
skills and experience to formulate strategies for effective
and prompt claims investigation, evaluation, and resolution—areas
critical to controlling the costs of a risk management program.
ASC maintains that quality claims management is the
ability to make the best decisions at the proper times
to bring claims to a rapid conclusion at the lowest possible
cost. Personal commitment, aggressiveness, and innovation
by the claims staff are essential to achieving claims
cost containment.
Effective claims management means controlling each claim
to ensure that all activity impacting its value
occur on a timely basis, with strict adherence to follow-up
procedures. It means verifying each incident, interviewing
claimants, taking statements, detecting potential problem
situations, and initiating appropriate action promptly.
This approach leads to more efficient and
competent service that maximizes savings and generates better
results sooner for our clients.
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